When goods are despatched a legally binding contract exists between you and LOS. We do not have to accept payments and can choose to cancel orders at any point before it's sent.
If your address is in a remote location you may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. We will contact you with shipping options before your order is shipped if necessary.
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2014 you have the right to cancel within 14 working days. This period runs from the day the contract was concluded for services, and from the day after the day of delivery for goods.
If you wish to cancel your order email firstname.lastname@example.org
If you have received the goods before you cancel please notify us at email@example.com You must send the goods back to our contact address at your own cost and risk.
- Once you have notified us that you are returning an item your refund will be made using the original method of payment within 14 days of receiving the returned goods. The goods need to be received by us in the same condition they were delivered to you.
- If you do not pay the costs of delivery, we shall be entitled to deduct the direct costs from the amount to be re-credited to you.
If the goods are not returned in the condition they were sent we reserve the right to charge the cost of recovering the goods directly to you.
We reserve the right to cancel the contract between us if:
> We have insufficient stock to deliver the goods you have ordered
> We do not deliver to your address
> One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers
> Payment/delivery details could not be verified, or the order is considered fraudulent.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us via original method of payment within 14 working days of your order.
Deliveries will be made to the given delivery address. For any amendments to the delivery address, we must be notified by email prior to the processing of your order.
We cannot be held responsible for failed deliveries due to an incorrect address entered at point of order or if you re unavailable to receive the goods. If goods are returned to us for these reasons we may re-charge for postage and handling, or deduct the cost if a refund is requested. Nor can we be held responsible for failed delivery due to any event or circumstance beyond our reasonable control including, without limitation, industrial disputes, floods, fire or system breakdown.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem within 14 working days of the delivery of the goods.
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, you should notify us by email. In which case we will:
Make good any shortage or non-delivery, replace any goods that are damaged or defective or refund you the amount paid for the goods in question.
Except as set out by law, we will not be liable for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) arising from any problem you notify to us. We shall have no liability to compensate other than to refund to you the amount paid by you for the goods.
Debit and credit card payments will be subject to AVS checks, if payments are not confirmed by the card issuer or fail these checks, despatch may be delayed.
Where payment details are different to the billing address the order may be subject to further security checks.
Email communication is intended only for the addressee(s) named in the email. Views expressed in any email may be those of the sender and do not necessarily reflect those of LOS. We do not warrant that any attachments are free from viruses or other defects and does not accept liability for any losses resulting from any infected email transmissions.